Meet the team: Zoe Hall, Sales Executive
Zoe first joined Winchester Caravans as a sales assistant in the accessory shop 12 years ago. She worked part-time alongside her studies and after gaining a degree in Italian and German, she re-joined the team and put her new skills to good use!
Tell us a bit about your career background…
I started working at Winchester Caravans when I was 16; it was my Saturday job during college and I really enjoyed it. I wanted a job local to me so that it was accessible via public transport, and a job that involved helping people. I came in to enquire about roles and loved the place straight away. Everyone was very friendly and welcoming and I still have that feeling 12 years later!
I started as a sales assistant in the accessory shop and I learned so much about caravanning and the related equipment that the job was a pleasure! As the years went by I was given more responsibility and when I finished university I couldn’t think of anywhere else I’d rather work! I continued working in the accessory shop until three years ago when I moved into the caravan sales team.
As well as being fluent in Italian and German, I can also speak a bit of French and Spanish and I love using my language skills to speak to customers from these countries who could benefit from my assistance.
Have you always been interested in caravanning?
I have fond memories of holidays in static caravans with my Mum and Grandparents when I was a child - they were so much fun! We continue this tradition with my Auntie, but now my boyfriend and I also enjoy glamping trips; I love being in the middle of nowhere, getting back to nature and enjoying the great outdoors whilst still having a few creature comforts - which glamping and indeed, caravanning provide!
What does your role involve?
A bit of everything! I love dealing with customers and ensuring they have all the information they need. I always endeavour to make every customer’s experience a well-informed, positive one.
My day-to-day tasks include answering enquiries, replying to emails and phone calls, liaising with customers, progressing sales and assessing part exchanges. I also help out in the shop if they’re particularly busy as well as assisting with various IT and marketing tasks such as uploading information to the website, problem-solving any small IT glitches and proofreading!
What do you aim to achieve within your role?
My top priority is making sure that our customers are happy. I like helping people discover what they want and try to make the process as easy as possible. By selling them their perfect caravan I feel like I’m contributing to all the great holidays that they will enjoy in the future as a result!
At the Caravan, Camping and Motorhome Show at the NEC, I recently sold a caravan to a couple, and when they came in to view their caravan at the showroom, their faces lit up when they viewed it, and it was fantastic to see.
I also recently sold a caravan to a family with young children and they were umming and ahhing about it for a while. I made sure the children were involved as much as possible at every stage, and when their parents made the final decision to buy, the kids were so happy - their excitement was infectious!
What are the most rewarding and challenging aspects of your role?
I find it hugely rewarding when customers that you’ve sold a caravan to pop back in for some accessories or equipment and they tell you all about the trips they’ve been enjoying - that’s what it’s all about!
Shows such as the one at the NEC are challenging because they involve long hours on your feet, but the rewards of seeing existing customers and meeting new customers, and helping them select the perfect caravan far outweighs the hard work!
What are your goals for the next year?
We took on a new manufacturer in September - Swift - and it’s going really well so far. I’m looking forward to seeing how it develops and to getting more models in the showroom so we can continue the great start.
What is your proudest work achievement?
I’m really proud that my language skills enable me to assist European customers who might need help to get the information they need in store. It’s something that only I can help with and I’m pleased to be able to aid the business in this way. I’m passionate about languages and the fact that I can utilise them in my role is a huge bonus. I think the customers I assist appreciate it too!
Why is Winchester Caravans a great place to work?
The team are absolutely fantastic. As I said, everyone was so welcoming and friendly when I joined and this has continued to be the case ever since. Everyone gets on so well and the atmosphere is very relaxed. We all pull together and help each other during busy or difficult times and provide support whenever it’s needed. It’s great!
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