Meet Lou Chase, Aftersales Administrator
blog / sales
Lou joined the Winchester Caravans and Motorhomes team almost five years ago and loves the variety the role offers.
Outside of work Lou enjoys quiz nights with friends, mini breaks with her partner and spending time with her grandsons, who usually end up staying overnight!
What made you apply for this role?
I previously worked in an admin role at a local college but I was unfortunately made redundant. I was contemplating what to do next when a friend of mine who worked at Winchester Caravans and Motorhomes called to say they were looking for an administrator. I thought the job and the company sounded interesting so I called James Southwood, the owner, to express my interest and find out more about the role. He invited me for an interview and the rest is history!
What does your role involve?
Everything and anything - no two days are the same! My main duties include dealing with customers on the phone and via email, invoicing, ordering parts, booking customers in for servicing, warranty and repair work, and dealing with any issues that arise following a caravan or motorhome purchase. It’s my job to ensure that the customers are happy with what they’ve bought and the service they’ve received.
It’s been a really busy few months; since we reopened after lockdown we’ve been inundated with work as we’ve had to reschedule appointments for customers whose services and repair work had to be cancelled during the closure period. It’s certainly kept me busy!
What’s your career background?
I’ve had various administration jobs for the past 20 years, with the most recent one being at the college. In that role I had to complete all the usual admin tasks as well as manage timetables, which isn’t dissimilar to scheduling appointments in the workshop! Prior to that I worked as a childminder for 10 years, which gave me a whole host of skills that have been useful in my roles since then.
What do you enjoy most about the role?
I love the fact that it’s so varied and that every day is different. You never know what you are going to be tasked with each day and that keeps the role fresh and challenging. There’s also a great atmosphere in the office which makes it a very pleasant place to work. We enjoy a bit of banter, but we also work hard, with everyone pitching in and the days fly by!
What challenges you most?
Trying to keep everyone happy! I'm often dealing with a number of different customers with various queries and issues and it’s sometimes necessary to take a step back, refocus and go back in ready to find a solution that the customer is happy with. At the end of the day, we just want happy customers!
What do you aim to achieve at work?
To ensure that each customers’ experience is positive and that every customer enquiry gets resolved fully. My ongoing aim is to keep everything moving and on track; my work is never done, but keeping it all running smoothly is important to me. I enjoy interacting with customers and seeing them go away happy with the service they’ve received is what it’s all about.
What’s the best thing about working for Winchester Caravans and Motorhomes?
The people! If you’re in a job you like and the people are great too it just makes it easy. The team here is great, we all get on and communicate well, which makes working here a pleasure.
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