Practical Caravan Owner Satisfaction Survey 2020 - have your say!

30/09/2019
company news / industry news


The Practical Caravan Owner Satisfaction Survey 2020 is now open and Winchester Caravans are asking all customers who have purchased a new or pre-owned caravan from them since 1 January 2016 to complete the survey so they can use the feedback to ensure the best possible customer service in the future.

The survey closes at 23:59 on Sunday 20 October. The results from the survey will inform the Practical Caravan Owner Satisfaction Awards 2020, where the highest achieving manufacturers and dealerships will be recognised for their high levels of customer satisfaction.

The annual survey, which was first launched in 2012, gives caravan owners the chance to be heard – with the knowledge that the manufacturers and dealers are listening and keen to receive any feedback to continually improve or maintain their service levels. 

These awards are based on the experiences of almost 2,500 caravan owners, drawn from the readers of Practical Caravan, members of The Camping and Caravanning Club and more, meaning that the results are pretty reliable.

There are several awards to be won. There’s an award for best individual manufacturer, as well as Gold and Silver Awards for high achievers. The Gold standard is achieved by any brand with a satisfaction rating of 80% or more. Silver Awards go to those who achieve a 70-79.9% satisfaction score. The same scoring is applied to the other categories, including pre-owned caravans. 

Great caravans should be backed by great service, which is why the best dealerships are also rewarded. Dealer awards are also split between new and pre-owned categories.

Last year a new award was introduced - Best Caravan Manufacturer, which is determined by combining the results of both new and pre-owned surveys to reveal the most satisfying brand overall.

In 2018, Winchester Caravans achieved the Pre-owned Caravan Dealer of the Year Award, with a customer satisfaction score of 99.4%, an outstanding achievement and evidence of the extremely high level of service provided.

In 2019 Winchester Caravans won new caravan dealer Gold status with a score of 87.6%. Survey respondents are asked about the seller’s knowledge and attitude, the condition and presentation of the caravans, the quality of pre-delivery inspection, the handover, and the efficiency with which any warranty claims were dealt. Finally, there’s the all-important question: “Would you buy a caravan from this dealer again?” Many of the respondents answer this with an emphatic “yes”.

The 2020 award winners will be announced in January.

Complete the survey today to have your say!

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