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Best Supplying Dealer of New Caravans 2020
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Winchester Caravans and Motorhomes have been crowned the Best Supplying Dealer of New Caravans in the 2020 Owner Satisfaction Awards, which were announced at the annual Camping and Caravanning Club industry dinner on Thursday.
This is one of the most coveted awards and is proof of the high levels of customer service that Winchester Caravans and Motorhomes are providing their customers with. They primarily deal with the sale of new Swift and Bailey caravans as well as a range of other pre-owned caravan brands, motorhomes and VW campervans in addition to accessories and awnings.
In addition to the award, Winchester Caravans and Motorhomes also achieved Gold Award status for the second year running with a show-stopping score of 91.4%. Across all categories, Gold and Silver Awards are also awarded to high achieving companies that show quality and consistency. Gold is gained by getting an average score of 80% or over. Silver requires a score between 70% and 80%.
The event, which was held at The Midland Hotel in Manchester, marked the fifth annual Owner Satisfaction Awards and the fourth set of awards the Club has run in partnership with Practical Motorhome and Practical Caravan magazines. In total, 22 awards were given out, with Club President Julia Bradbury presenting trophies to the winners.
The results are based completely on customer experience, coming from thousands of Club members and readers of Practical Motorhome and Practical Caravan magazines who completed the 2020 Owner Satisfaction Survey. The survey ran from April to October 2019 and gave customers the opportunity to have their say on their leisure vehicles, related products and buying/after sales experience.
This year’s survey was completed by more people than last year, with the number of responses increasing by 14.7% and 67.8% of respondents sharing feedback on new caravans.
2018 saw Winchester Caravans win Best Supplying Dealer of Pre-owned Caravans with a whopping score of 99.4%, an almost perfect score.
The event was attended by Winchester Caravans and Motorhomes Managing Director James Southwood, Sales Manager James Mainwaring, Aftersales Manager Trevor Egerton and Workshop Manager Matt Boast.
MD James Southwood said: “We are thrilled with the outcome of the awards - Best Supplying Dealer of New Caravans - wow! I’m so pleased that our customers are happy with the service we’re providing and that we’re making their caravan purchasing journey that little bit smoother. We’ve undergone a few changes in the last six months - becoming a Swift dealer and adding motorhomes to our repertoire, but this goes to show that customer service is always our top priority.”
Sales Manager James Mainwaring added: “A huge thank you to our loyal and valued customers - we really appreciate your continued support and for giving us some great feedback, we couldn’t have done it without you!”
Sarah Wakely, Editor-in-Chief of Practical Caravan and Practical Motorhome at Future Publishing, said: “We’re delighted to team up with The Camping and Caravanning Club once again to deliver this important survey of caravan and motorhome owners - our brands are all about helping people get the most out of their passion for caravan or motorhome travel and to buy the best kit to help them do that.
“This survey is an invaluable tool, both for readers keen to get insight from other owners, and for the industry to help them continue to deliver great caravans and motorhomes and the highest levels of service for their customers. Congratulations to all of the award winners; it's great to see such high standards being met across the industry.”
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