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Meet the team: Trevor Egerton, Aftersales Manager
Trevor has worked at the Winchester Caravans and Motorhomes site for 32 years - the company traded under another name prior to becoming Winchester Caravans in 2015. He joined as a Trainee Fitter and has worked his way up to Aftersales Manager during that time.
Outside of work, Trevor is a self-confessed ‘dad taxi’ and loves spending time with his family. His four children and 4-month-old grandson keep him busy! When he does snatch a few moments to himself, he enjoys following sports, especially football.
Can you tell us a bit about your role?
My role is varied and very customer focused which I love. I deal with everything that comes after the caravan or motorhome has been sold. This includes booking in and managing all warranty and servicing work and sorting out any issues that customers may have after they’ve purchased their caravan.
I work very closely with Matthew Boast, the Workshop Manager, to get all the work scheduled in at a convenient time for the customer, ensuring an exceptional service at all times.
I line manage 8-10 staff and always endeavour to ensure they have everything they need and that they’re happy in their roles, providing support where needed. I’ve been on mentoring and people management courses to ensure I have the knowledge and skills to do this and do it well.
I deal with any customer complaints (which are few and far between I might add!) and help to sort any teething problems that a customer may be having with their new caravan. This could be anything from the customer needing guidance on how to use something in the caravan to something that needs attention in our workshop. Either way I will always prioritise every issue and ensure it gets sorted as soon as possible and at the customer’s convenience.
What is your career background?
I originally trained as a carpenter and joiner and worked for Covers in Chichester for five years after gaining my City and Guilds. When I saw the advert for the role of Trainee Caravan Fitter I really fancied it so I applied and got it! I underwent training and completed my City & Guilds in Caravan Engineering.
I soon became a fully-fledged Fitter and in time moved up to the role of Workshop Manager. I learned a great deal in this role and developed a range of management skills. Next I went for the Aftersales Manager role and was successful. I’ve had fantastic career progression here and it’s been a great company to do that in as the team is fantastic.
What are the most rewarding and challenging elements of your role?
The answer to this is actually the same thing! I love taking customers’ niggles or problems and putting them right. I always do this as quickly and painlessly as possible to ensure the best possible service
We want to iron out any creases to make people’s holiday as nice as possible. If a caravan has to be booked in for work, we make sure it’s done as quickly as possible and at a time to suit the customer. We can get parts in quickly and prioritise each job so the customer can get back to enjoying their holiday!
What’s your most notable work achievement?
Working my way up from never having set foot in a caravan when I started here, to now holding a management position is a great achievement for me. I really value my team and I always do all I can to make sure that they are happy at work and with what they’re doing.
I love working with people so this role is ideal for me and delivering exceptional customer service every day is my primary aim. This was demonstrated recently when we were awarded Best Supplying Dealer of New Caravans 2020 at the Owner Satisfaction Awards!
What do you see as the biggest advantage of owning a caravan or motorhome?
A caravan is your own holiday home on your drive whenever you want to use it! You can make use of it all year round so you really can get away at the drop of a hat. You can explore places that you may not have even thought of going until you became a caravan owner!
Why is Winchester Caravans and Motorhomes a great place to work?
There is such a family feel to the company. The owner and his wife and son all work here and it's great to work alongside them and know that you are part of the team rather than just a number. They trust me to run my own department and have invested in me to progress my career which makes me feel valued. The company and the entire workforce are all lovely people to work with!
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