Why buy from us?
blog / advice
At Winchester Caravans & Motorhomes we have an excellent reputation and a great rapport with our customers.
People return to us time after time and many say they won’t go anywhere else! Read on to discover why you should buy your next leisure vehicle from us…
7 reasons to buy from us
Prioritising customer service
We pride ourselves on our exceptional customer service. Our aim is to find out what the customer wants and needs from a vehicle and work with them to find them their ideal match. We want to help the customer discover which option will be best for them, to ensure they are happy with their choice long-term. We love hearing stories of the many great caravan trips that customers have enjoyed over the years!
Our sales team are great - friendly, knowledgeable and personable - and because they don’t work on commission, they’re not pushy in the slightest. They provide customers with all the information they need and let them make the decisions themselves - as long as they’re talking about what they’re passionate about - caravans - they’re happy!
We have many repeat customers, some of whom have been using our services for decades. Although the company changed ownership in 2015, many of the staff members have remained the same and people like to return to a place where they know they are guaranteed first-class service and a few friendly faces!
We were crowned Best Supplying Dealer of New Caravans at the Owner Satisfaction Awards 2020. This is one of the most coveted awards and is testament to the high levels of customer service that we provide our customers with. In addition to the award, we also achieved Gold Award status for the second year running with a show-stopping score of 91.4%. Gold and Silver Awards are awarded to high achieving companies that show quality and consistency. Gold is gained by getting an average score of 80% or over. Silver requires a score between 70% and 80%.
And this wasn’t our first success - 2018 saw us win Best Supplying Dealer of Pre-owned Caravans with a whopping score of 99.4%, an almost perfect score.
Experienced and knowledgeable team
Our company is made up of four teams - sales, accessories, aftersales and workshop. We’re all extremely knowledgeable in our respective areas and always ready to advise as and when needed.
Our sales team have unrivalled knowledge of our vehicle ranges and can help you decide which options are likely to suit your needs and lifestyle best. If you’ve already made the decision on vehicle type, we can help you pinpoint how to find the right model with the right spec, at the right price. And if you’re still not sure, there’s no rush, we’re always here when you’re ready to come back for round 2!
Once you’ve taken the leap and purchased your vehicle, our accessory shop team is on hand to help you kit out your new caravan. We can advise on the range of options available, everything from awnings and leisure batteries to cups and plates! We can help you find everything you need - and maybe a few lovely things you don’t!
Our aftersales team will put you at ease right from the start. From arranging delivery of your new vehicle to dealing with any issues that arise, you’ll always feel well looked after with us! You can also rest assured that your vehicle will be in very safe hands in our workshop - our technicians have all been industry-trained, ready to undertake servicing and repairs as and when needed. We’ll even treat your vehicle to a full valet before we hand the keys back!
“When I joined the team, I was welcomed immediately into the family and everyone was so friendly. It really is like no other workplace; I couldn't have asked for a better group of people to work with!” Lewis Bridge, Shop Manager.
It’s a great place to work - all our staff say so! As a family-run company, that family feel is extended to the staff and everyone feels part of that. Our employees enjoy what they do and that is reflected in the way they deal with customers. Many staff members are long-serving, with some having worked here for 25+ years! There’s a great atmosphere when you walk into the showroom, putting everyone who visits us at ease from the start. Why not read some of our staff interviews on our blog page to hear first-hand what they have to say?
“I started as a sales assistant in the accessory shop and I learned so much about caravanning that the job was a pleasure! I was given more responsibility and when I finished university I couldn’t think of anywhere else I’d rather work!” Zoe Hall, Sales Executive
Our workshop is NCC-approved and run by fully-qualified caravan technicians. Using an approved workshop like us gives you peace of mind that the technician working on your caravan is a professional and qualified to the required standards. Being part of the NCC scheme means that the NCC guarantees all repairs undertaken for a minimum of six months.
To remain compliant with the NCC scheme, we undergo an annual inspection by a team of independent assessors and must comply with rigorous standards, so you can rest assured you’re putting your vehicle in the best hands. As an NCC-approved workshop, we also meet high standards of competency and comply with an industry Code of Practice.
We pride ourselves on bringing only the best products to our customers, giving you peace of mind that anything you purchase from us will be of the highest quality. We stock the two largest and most popular caravan brands on the market - Bailey and Swift, giving you access to the latest models available. We also stock a range of pre-owned caravans from the top manufacturers; we only allow the best pre-owned models onto our forecourt, they must be a good age and in tip top condition for us to offer them to our customers.
In 2020, we extended our product offering into pre-owned motorhomes and stock a range of high-quality vehicles, including VW campers. We later launched the new Bailey motorhome range to give our customers even more choice.
Great all round service
Whatever your caravan or motorhome needs, we know we can help - we provide the complete package. Whether you’re looking to buy your first leisure vehicle or trade one in, have an issue that needs dealing with or a must-have accessory you need to get hold of, a last-minute repair or annual service, we can take care of it all - as little or as much as you need!
What our customers say:
"Great sales and after sales service. Quality workmanship on repairs - I would highly recommend them."
“Amazing service, not pushy at all. Everyone is helpful and friendly and clearly love their jobs. We dealt with Peter who made our whole transaction seamless. Always made to feel welcome and nothing is too much trouble.”
“Excellent, knowledgeable and really helpful staff. Nothing but praise for the helpful service we received. Competitive prices and comprehensive stock held too. Highly recommended!”
“We traded in our caravan for a nearly new caravan and I cannot fault the service we received. Everyone has been friendly, helpful and courteous. Nothing was too much trouble and I would recommend them to anyone.”
“I can't rate this place highly enough. All the staff are really amazing, really personable customer service. On handover, they took their time and explained everything to us and the caravan itself is spot on. Definitely worth a visit.”
“We’ve ventured into other dealerships for a nose in the past, but a trip to one of the local competitors reinforced to us that no one can beat the service offered by Winchester Caravans & Motorhomes - they really cannot do enough for you!”
Browse our ranges online and check out our online or on-site accessory shop too! Please get in touch if you have any questions or if you’d like to book an appointment to visit, although you’re very welcome to just drop in if you’re passing!
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